Terms and conditions
Great audio work depends on two things: expert decisions and a well-organized collaborative process. These Terms protect the Client's release plan and allow Pulsology to have the necessary files, time, and clear feedback to deliver its best work.
Clear and simple agreement: The Client retains ownership of their music. Pulsology will use the Client's files only to provide and support the requested service, will communicate any relevant issues, and will not use the project's private audio to train a general-purpose AI model without explicit consent.
PULSOLOGY MIX & MASTER
These Terms and Conditions govern the mixing, mastering and other audio services provided under the trade name Pulsology Mix & Master, hereinafter referred to as “Pulsology.”
By accepting a quotation, selecting the corresponding acceptance checkbox, making payment or confirming the engagement in writing, the Client confirms that they have read and accepted these Terms.
1. Service provider identification
The services are provided by:
Pulsology Lab
Registered location: Bogotá, D.C., Colombia
Contact email: pulsologylab@gmail.com
These Terms and Conditions are effective as of July 17, 2026 and remain in force until updated by Pulsology. The latest version will always be available on this website
2. Quote requests
Services cannot be purchased directly through the website.
The Client must complete the Quote Request Form and provide sufficient information regarding the project, the required service, the number of tracks, the available files, the expected deliverables and any special deadlines or requirements.
Submitting the form:
- does not constitute acceptance of the project;
- does not guarantee availability;
- does not reserve production time;
- does not establish a final price;
- does not oblige either party to enter into an agreement.
Pulsology may request additional information, assess the feasibility of the project, propose changes to the scope or reject a request.
3. Quotation and formation of the agreement
When a project is considered feasible, Pulsology will issue a personalized quotation that may include:
- the contracted service;
- the scope of work;
- the number of tracks;
- the deliverables;
- the price and currency;
- the payment methods;
- the included revisions;
- the estimated schedule;
- any additional applicable conditions.
Unless another period is specified, the quotation will remain valid for 15 calendar days from the date of issue and will be subject to availability.
The project will be considered contracted when:
- the Client accepts the quotation;
- the Client accepts these Terms;
- Pulsology confirms receipt of the required payment; and
- Pulsology confirms the acceptance or scheduling of the project in writing.
Any person entering into the agreement on behalf of a company, label, artist, collective or third party represents that they have sufficient authority to bind that party.
4. Order and precedence of documents
The “Order” consists of:
- the accepted quotation;
- these Terms and Conditions;
- the written project confirmation;
- any subsequent amendment accepted in writing.
If there is any inconsistency, the following order of precedence will apply:
1. subsequent amendments accepted by both parties;
2. the personalized quotation;
3. these Terms and Conditions;
4. specific instructions confirmed by Pulsology;
5. the Project Delivery Guide;
6. general information published on the website.
An invoice or payment receipt will not, by itself, modify the agreed scope, schedule, revisions or deliverables.
5. Scope of services
Pulsology will provide only the services included in the accepted quotation.
Depending on the project, these may include:
- mixing;
- stereo mastering;
- stem mastering;
- vinyl premaster preparation;
- editing, tuning or timing correction;
- audio restoration or repair;
- alternative versions;
- stems;
- instrumental or a cappella versions;
- other expressly quoted deliverables.
Unless expressly stated otherwise, the services do not include:
- recording;
- composition;
- arrangement;
- additional production;
- sample clearance;
- replacement performances;
- DAW session repair;
- distribution;
- uploading to platforms;
- delivery of source sessions;
- additional stems or versions;
- vinyl cutting, manufacturing or pressing.
Pulsology does not act as a record label, publisher, representative, lawyer, distributor or rights-clearance service.
The provision of services does not guarantee acceptance by record labels, playlist placement, streams, income, commercial results or any specific subjective reaction.
6. Client obligations
The Client must:
- provide complete and accurate information;
- provide the requested files, references and notes;
- prepare the materials in accordance with the Project Delivery Guide;
- appoint an authorized decision-maker;
- submit consolidated feedback;
- disclose any special requirement or target date in advance;
- retain backups of all files;
- verify names, versions, metadata and formats;
- respond to communications in a timely manner;
- ensure that they hold all necessary rights to the materials supplied.
The Client is responsible for allowing sufficient time for revisions, distribution, manufacturing and potential corrections before announcing a release date.
7. File preparation and acceptance
Pulsology may conduct a preliminary technical review of the submitted materials.
If the files are incomplete, damaged, misaligned, improperly prepared, exceed the quoted scope or fail to comply with the Project Delivery Guide, Pulsology may:
- request corrected files;
- reject the materials;
- pause the project;
- revise the schedule;
- issue an additional quotation;
- cancel the project if continuing is not reasonably viable.
The preliminary review does not constitute a complete audit and does not make Pulsology responsible for hidden defects, creative errors or issues that could not reasonably be identified before work begins.
8. Project commencement
Production will begin only after Pulsology has confirmed that:
- the quotation has been accepted;
- the required payment has been received;
- the necessary files are complete;
- the creative brief and references have been received;
- the project is technically ready.
Payment or the initial upload of files does not, by itself, mean that the production schedule has begun.
9. Delivery timeframes
Unless the quotation states otherwise, the estimated timeframes for the first version are:
- Mixing: 7 to 10 business days per track.
- Stereo mastering: 3 to 5 business days per track.
- Stem mastering: 4 to 6 business days per track.
- EPs, albums or complex projects: as stated in the quotation.
Timeframes begin when Pulsology confirms that the project is ready.
They do not include time taken by the Client to:
- answer questions;
- correct files;
- submit feedback;
- approve versions;
- complete changes in scope.
Timeframes are estimates and do not constitute a guaranteed release date unless the quotation expressly establishes a guaranteed deadline.
10. Rush services
Rush services are subject to availability and must:
- be expressly included in the quotation;
- include an additional fee;
- be paid before capacity is reserved;
- be confirmed in writing by Pulsology.
Unless otherwise stated, the rush timeframe applies only to the first version and does not include expedited revisions.
The rush fee will not be refundable once capacity has been reserved or work has begun, without prejudice to any mandatory rights held by the Client.
If Pulsology fails to meet an expressly guaranteed rush deadline due to a cause within its reasonable control, Pulsology will refund the applicable rush fee.
11. Revisions
Unless the quotation states otherwise:
- mixing includes 2 revision rounds;
- stereo mastering includes 1 revision round;
- stem mastering includes 1 revision round.
Each revision round must be requested within 7 calendar days following delivery of the corresponding version.
A revision round consists of one consolidated list of reasonable adjustments to the most recent version, using the same files, arrangement and creative direction.
Unused revision rounds:
- have no cash value;
- do not result in a refund;
- cannot be transferred to another track;
- expire when the version is approved or the feedback period ends.
12. Additional work and changes in scope
The following are not considered included revisions:
- new recordings or performances;
- changes to the arrangement, structure, tempo or key;
- significant replacement or addition of files;
- submission of a new mix after mastering has begun;
- substantial changes in creative direction;
- production, tuning, editing or restoration not included in the quotation;
- alternative versions;
- reopening the project after approval or expiry of the applicable period;
- changes required after a third party modifies the approved file.
These changes may require a new quotation, an additional fee or a revised schedule.
Pulsology will not carry out chargeable additional work without first notifying the Client and obtaining their approval.
13. Communication
Quotations, instructions, authorizations, approvals and revision requests must be submitted through the official email address or communication channel identified for the project.
Messages sent through social media, personal accounts, public comments, calls or voice notes will not constitute binding instructions unless Pulsology confirms them through the official channel.
The Client must appoint one person responsible for consolidating the decisions of artists, labels, producers, managers and other collaborators.
Pulsology aims to respond to or acknowledge project messages within 1 to 2 business days.
14. Inactive projects
The Client must respond to information requests and submit feedback within 7 calendar days unless otherwise agreed.
If the Client does not respond for 14 calendar days, Pulsology may:
- pause the project;
- remove it from the active production schedule;
- release the reserved production time;
- revise the estimated schedule.
If 30 calendar days pass without actionable instructions or feedback:
- the revision period may be considered expired;
- unused revisions will expire;
- the project may be administratively closed;
- no refund will be generated automatically;
- reactivation will be subject to availability and may require an additional fee.
15. Approval and final delivery
The Client will approve a version through the mechanism specified by Pulsology or through written confirmation in the official communication channel.
Approval:
- closes the creative revision stage;
- authorizes the preparation of the final files;
- cannot be withdrawn after final delivery without establishing a new scope.
Pulsology will correct, at no additional cost, any verifiable technical export error reported within 7 calendar days following final delivery.
A change in preference or a new creative decision does not constitute a technical error.
Pulsology will deliver only the files, versions and formats included in the quotation.
DAW sessions, plugins, presets, templates, processing chains, internal notes and working methods are not included in the deliverables.
16. Price and payment methods
The applicable price, currency, taxes and fees will be stated in the quotation.
Accepted payment methods are:
- PayPal;
- bank transfer.
Any other method must be expressly approved by Pulsology.
Unless the quotation establishes a different payment plan, full payment must be received and confirmed before production is definitively reserved and work begins.
Deposits or milestone payments will apply only when expressly included in a personalized quotation.
Payment will be considered received when the funds are available and confirmed in Pulsology’s account, not when the Client initiates the transfer.
The Client is responsible for any applicable bank charges, PayPal fees, intermediary fees and currency-conversion costs. Pulsology must receive the net amount stated in the quotation unless otherwise agreed.
Pulsology may suspend the project if a payment:
- is incomplete;
- fails;
- is reversed;
- is disputed;
- cannot be identified.
17. Cancellation by the Client
Cancellation must be requested in writing.
If the Client cancels before Pulsology reserves capacity, substantially reviews the materials or begins work, Pulsology will refund the amount paid, less only:
- non-recoverable fees;
- authorized third-party costs;
- work already completed.
If Pulsology has already reserved production time or performed preparatory work, it may retain a reasonable amount corresponding to the work completed and the reserved capacity that cannot reasonably be reassigned.
Once creative or technical work has begun, Pulsology will be entitled to proportional payment for:
- work completed;
- time reserved;
- committed costs;
- services already delivered.
The quotation may establish a specific booking fee.
Nothing in this section limits any mandatory consumer rights.
18. Refunds and complaints
Mixing and mastering involve both technical and creative judgment. A difference in subjective preference does not, by itself, constitute a defect or breach.
The revision process will be the first mechanism used to address a reasonable concern within the contracted scope.
If there is a verifiable technical error or material breach:
- Pulsology will have a reasonable opportunity to correct or redeliver the work;
- if Pulsology cannot correct the issue, it will refund the amount reasonably attributable to the affected portion;
- if Pulsology cancels for a reason not attributable to the Client, it will refund the amount corresponding to work not delivered.
Refunds will normally be issued to the original payment method. Bank and PayPal processing times are outside Pulsology’s control.
19. Rights in the materials
The Client retains all rights they hold in:
- compositions;
- recordings;
- performances;
- lyrics;
- names;
- trademarks;
- images;
- metadata;
- any other materials supplied.
The Client grants Pulsology a limited and non-exclusive license to copy, store, process, edit and transmit the materials exclusively to:
- evaluate the request;
- provide the service;
- complete deliveries;
- maintain temporary backups;
- resolve disputes;
- comply with legal obligations.
Pulsology does not acquire ownership of the Client’s composition or recording by providing the service.
Following full payment, Pulsology assigns to the Client, to the extent legally transferable, any economic rights that may arise specifically from the approved final result.
This assignment does not include Pulsology’s tools, software, plugins, presets, templates, processing chains, knowledge, methods, internal files or pre-existing materials.
Review versions may not be published, distributed or commercially exploited before full payment and final delivery.
20. Rights authorization
The Client represents and warrants that they own or control all necessary rights and permissions relating to the supplied materials, including:
- beats;
- samples;
- loops;
- recordings;
- compositions;
- performances;
- voices;
- materials generated using artificial intelligence;
- images;
- trademarks.
Pulsology may reasonably rely on this representation and is not required to investigate ownership of the materials.
Pulsology may pause or cancel a project where there is a reasonable suspicion of infringement, unauthorized use or unlawful activity.
The Client will be responsible for third-party claims arising from materials or instructions supplied without authorization, except where the claim is directly caused by unauthorized conduct by Pulsology.
21. Confidentiality and portfolio use
Pulsology will treat the following as confidential:
- unreleased audio;
- source files;
- project notes;
- passwords;
- non-public commercial information;
- unannounced release dates.
Information may be shared only with team members, contractors or service providers who require access to provide the service, comply with legal obligations or protect legitimate rights.
Pulsology will not publish or use unreleased audio without authorization.
Following public release, Pulsology may truthfully identify its professional involvement unless a written confidentiality agreement provides otherwise.
Pulsology will not use the Client’s audio, artwork, logos, images or testimonials in advertising or a portfolio without authorization.
22. Artificial intelligence and automated tools
Pulsology may use professional tools incorporating automated analysis, restoration, noise reduction, file transfer, security or other functions necessary to provide the service.
Pulsology will not use the Client’s private materials to:
- train general-purpose models;
- clone voices without authorization;
- generate unrelated content;
- publish or commercialize materials through artificial-intelligence services.
Any special creative use of artificial intelligence must be disclosed and approved in writing.
23. Credits
Where customary and technically possible, the Client will make reasonable efforts to include the applicable credit:
- “Mixed by Pulsology”;
- “Mastered by Pulsology”;
- the engineer’s name stated in the quotation.
Omission of the credit will not automatically revoke the rights granted to the Client.
A version substantially modified by a third party must not be attributed to Pulsology in a misleading manner.
24. Storage and backups
Pulsology will use reasonable efforts to keep the final deliverables and most recent operational files available for up to 90 calendar days following final delivery.
This period:
- is provided as an operational convenience;
- does not constitute a permanent archival service;
- does not replace the Client’s backups;
- does not guarantee retention of all versions or temporary files.
The Client must promptly download, verify and back up the final files.
After 90 days, Pulsology may delete the files without an obligation to provide individual notice.
Subsequent recovery, where possible, may require an additional fee and a revised schedule.
25. Security and personal data
Pulsology will use reasonable technical and administrative measures to protect the materials and data it receives. However, no digital-transfer or storage system is entirely free from risk.
The Client should not submit sensitive personal information, passwords, identity documents or payment-card information that is not necessary for the project.
Personal data will be processed in accordance with Pulsology’s Privacy Policy and applicable law for purposes related to:
- requests;
- quotations;
- payments;
- invoicing;
- provision of services;
- project communications;
- legal compliance;
- fraud prevention.
Acceptance of these Terms does not, by itself, constitute authorization to receive marketing communications unrelated to the project.
26. Professional standard
Pulsology will provide the services with reasonable professional skill and care.
Results may vary depending on:
- playback system;
- acoustics;
- listening level;
- codecs;
- platform normalization;
- subsequent processing;
- modifications made by third parties.
Pulsology does not guarantee the uninterrupted availability of third-party platforms but will use reasonable efforts to provide an alternative where necessary.
27. Limitation of liability
To the maximum extent permitted by law, Pulsology will not be liable for:
- indirect or consequential losses;
- loss of profits;
- loss of opportunities;
- loss of streams or revenue;
- release delays;
- rejection by labels or distributors;
- reputational damage;
- failures of third-party platforms;
- subsequent changes made by third parties.
Pulsology’s total liability relating to an Order will not exceed the amount actually paid for the affected portion of the service.
These limitations do not apply where the law prohibits liability from being limited, including in cases of fraud, willful misconduct, gross negligence, deliberate infringement or mandatory consumer rights.
28. Events beyond reasonable control
Neither party will be liable for delays caused by events beyond its reasonable control, including:
- serious illness;
- natural disasters;
- power or internet outages;
- cyberattacks;
- critical equipment failures;
- platform failures;
- government restrictions;
- labor disputes;
- interruptions affecting payment providers.
The affected party must notify the other party and take reasonable measures to reduce the impact.
If the event continues for more than 30 days and affects a substantial portion of the service, either party may cancel the undelivered portion. Pulsology will refund the amounts corresponding to work not completed.
29. Changes to these Terms
Pulsology may update these Terms for future projects.
The version accepted at the time of contracting will continue to govern the corresponding Order unless otherwise agreed in writing or required by law.
30. Governing law and dispute resolution
These Terms and all Orders will be governed by the laws of the Republic of Colombia, without prejudice to any mandatory rules applicable to the Client that cannot be excluded by contract.
Before commencing legal proceedings, the parties will attempt in good faith to resolve the dispute for 30 calendar days following receipt of written notice.
If no agreement is reached, the dispute may be submitted to the competent courts of Bogotá, D.C., Colombia, unless a mandatory rule allows the Client to use another forum.
This clause does not prevent either party from contacting a consumer-protection authority, payment provider or other competent authority.
31. General provisions
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.
A delay in exercising a right does not constitute a waiver of that right.
The Client may not assign an Order without Pulsology’s written authorization.
Pulsology may use qualified engineers, contractors and service providers and will remain responsible for the contracted service.
The quotation, these Terms and any accepted amendments constitute the entire agreement between the parties regarding the project.
32. Language
These Terms may be published in Spanish and English.
Both versions are intended to express the same conditions. In the event of an inconsistency in interpretation, the Spanish version will prevail unless the quotation expressly establishes otherwise or mandatory law requires a different result.